What number of times in your life do you think you’ll go to a salon to get your hair cut or styled? Let’s see, for those who begin whenever you’re about 2 years old and go 6 instances a yr till you are about 70 years old, that turns out to be over 400 visits. Even more spectacular is the sum of money (over $12.000 USD for common $30 visits) you will find yourself spending in your lifetime to chop, fashion and care for your hair. This does not even embrace particular hair care merchandise or additional services comparable to coloring, perms, remedies, etc.
With these statistics, it is safe to say that our hair is an important part of our lives. Discovering the appropriate hair stylist and salon is essential to the end outcomes of any hair fashion or process. Emiliano Vitale, Creative Director for E Salon in Wahroonga Australia, says, “All shoppers look to us for direction. It is as much as us to pay attention fastidiously, perceive our shoppers needs and desires and then to translate this into a style which is specifically designed and tailored to their lifestyle and private needs.” We have invited Emiliano to go to with us and reply just a few questions about salons, hairdressers and hair styles. Under are his insightful solutions:
Question: Men and women spend 1000’s of dollars every year going to salons and caring for their hair. But most people report that they are lower than glad with the results. Once you learn a few of the salon opinions out there one can find those that like the look of their lower/color/perm but are very sad with the service. Some describe salons with boastful, rude or inconsiderate hairdressers and staff. Why is E Salon completely different on this respect? How do you address complaints from clients?
Emiliano: Initially, hairdressers are a reflection of their leader. You do not have rude or boastful crew members–you may have impolite and boastful owners. Hairdressers globally, truly Humanity globally wakes up each morning and needs to provide their best. Then they get to work and are impolite solely because they aren’t appreciated or lack self worth. It’s the duty of every leader to dedicate themselves to their crew and to encourage their team to cooperate in a spirit of harmony.
The one cause we’re profitable is because I dedicate myself to my team. I made a promise a long time in the past that when one of my workforce members depart, they’ll depart a greater human being and a greater southampton hairdresser. It’s straightforward responsible our crew members for making mistakes and for not being good enough. But I can assure that if we ALL, including OWNERS, realized that the particular person looking back at us in the mirror was answerable for the state of our life, then this trade, not to mention this world, could be a better place.
I train my folks to see themselves as truly great human beings, and by doing this they will see greatness in everyone else. I promise to provide them a rare life and that’s what my purpose is. My staff members are the most pleasant and commentable individuals I know.
At E Salon we deal with the Human Being, not the hair. We encourage and welcome any feedback. Complaints are an opportunity to show the world what sort of human being you are. Many hairdressers take a criticism like a personal attack on them. As a frontrunner it is our accountability to train our individuals correctly and nurture them and their spirit.
I am sorry; there aren’t any rude and boastful hairdressers—just incapable leaders. All the time see the human being and give your greatest in evey second in every situation. What you give is what you get—it’s that simple.